Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return
1. To initiate a return, please contact us first at **hkyjj@yi-jia-jewelry.com**. 
2. Once your return request is approved, our customer support team will provide you with detailed instructions on how and where to send your package, along with a prepaid return shipping label or reimbursement details for the shipping costs.
3. **Return Address (Fulfillment Warehouse):**  
   Room 43, Lane 4908, Caoan Highway, Jiading District, Shanghai, China  

*Please note: Items sent back to us without first requesting a return will not be accepted.*

Return Shipping Fees & Zero-Risk Guarantee
We stand behind our products 100%. If you are not completely satisfied, you can return your item with zero risk—**we cover 100% of all return shipping costs**. 

Refunds
Once your return is received and inspected, we will process your refund. The funds will be automatically refunded to your original payment method within **5 to 10 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at **hkyjj@yi-jia-jewelry.com** so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Contact Us
For any return-related questions, feel free to contact us anytime at **hkyjj@yi-jia-jewelry.com**.