Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in the original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at hkyjj@yi-jia-jewelry.com. Please note that returns need to be sent to the following address:Room 43, Lane 4908, Caoan Highway, Jiading District, Shanghai, China（This address is the shipping warehouse.）

If we accept your return, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any return issues, you can contact us at hkyjj@yi-jia-jewelry.com at any time.

Damage and problems
Please inspect your order upon receipt and if an item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the problem and correct it.

Exchange
The fastest way to ensure you get the item you want is to return the item you own and purchase the new item separately once the return is accepted.

Confidence in Quality

We stand behind our products 100%. If you’re not completely satisfied, you can return your item with zero risk—we’ll cover all return shipping fees.We will refund you within 5-10 days.