Shipping policy

Shipping Policy

Thank you for visiting and shopping at **YI+ Jewelry**. The following terms and conditions constitute our Shipping Policy.

1. Shipment Processing Time
* All orders are processed within **1-3 business days** (excluding weekends and holidays). 
* Orders are not processed or shipped on weekends or major holidays.
* If we experience a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will notify you via email.

2. Fulfillment & Order Origin
To offer you the best selection and value, our high-quality jewelry is crafted and fulfilled directly from our **main supply chain & fulfillment center in Mainland China**. 

3. Shipping Estimates & Transit Time
Standard shipping times vary depending on your location:
* **United States & Canada:** 7–12 business days
(Note: Total delivery time = Processing time [1-3 days] + Transit time)*

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24–48 hours. You can track your package directly on our website or through the carrier's portal.

5. Customs, Duties, and Taxes (DDP - Delivered Duty Paid)
YI+ Jewelry is responsible for all customs, duties, and import taxes** applied to your order. 
* The price displayed at checkout is **final**. Customers will NOT be required to pay any additional customs fees, tariffs, or import taxes upon the package's arrival in the destination country.
* If you are mistakenly charged any customs fees by the local courier, please contact our customer service immediately with proof of payment, and we will reimburse you in full.

6. Damages & Shipping Issues
If you received your order damaged or if your package is lost in transit, please contact our customer service team at **hkyjj@yi-jia-jewelry.com** within **48 hours** of delivery. Please save all packaging materials and damaged goods before filing a claim so we can arrange a free replacement or full refund for you quickly.